SCN Solutions - Providing IT Your Way
Call: 215-820-6412

Welcome to SCN Solution's Managed IT Services

A productive office means employees are online and working efficiently. Information Technology (IT) plays a key role in the productive office. IT should be a reliable, streamlined process, and not create problems. When problems arise (because they will), employees need to rely on IT to be responsive, friendly, and be able to expertly resolve their problem.

Expert service delivery that enables:
  • Onsite and remote support
  • Flexible service plans
  • Predictable monthly costs (no overages)
  • Responsive, and friendly personnel
  • Complete desktop and server management

Basic Services Included

Unlimited Support, Proactive Maintenance, 24x7x365 Monitoring and much more...

What's Included in a Managed IT Plan

With a Managed IT Monthly Service Plan You Get:

Unlimited Support

Unlimited remote and onsite troubleshooting for Desktops, Laptops, Servers, Smartphones, Printers and other devices.

Proactive Maintenance

We routinely backup, patch, and secure your system, data, and applications - detecting problems before they impact your team.

24x7x365 Monitoring

We keep a watchful eye on your systems year-round, so if a problem arises our team can immediately remedy the situation.

Account Management

Along with having access to our entire support team we provide dedicated Account Managers to help manage any projects, business consulting, special requests or customer service matters for complete customer support & satisfaction..

Vendor Management

We work directly with your technology vendors so you don't have to. This frees you and your team to focus on managing Your Business - not your vendors.

Other Services Included

Remote Server Monitoring
  • Windows Server Monitoring - 24/7
  • Linux Server Monitoring - 24/7
  • Windows Daily Safety Checks
  • Linux Daily Safety Checks

Remote Server Monitoring

Easy and effective remote server monitoring that enables you to manage the health of one of the most critical business systems - the server. SCN SOLUTION'S RemoteManagement™ Server Monitoring for Windows and Linux helps you avoid the risks of expensive remedial action and reputational damage through proactive monitoring of server security, hardware and disk performance, applications and bespoke software.

SCN SOLUTION'S offer two categories of performance checks for both Windows and Linux: '24/7 Round-the-Clock' Checks and the 'Daily Safety Check'

Windows Server Monitoring - 24/7 Checks

  • Windows Service
  • Disk Space
  • Critical Events
  • PING Checks
  • SNMP Check
  • TCP Service Checks
  • Website Checks
  • Roll Your Own Event Log Check
  • File Size Check
  • Bandwidth Monitoring

Linux Server Monitoring - 24/7 Checks

  • Bandwidth Monitoring Check
  • File System Space Check
  • Linux Daemon Check
  • Log File Check
  • Performance Monitoring Check
  • PING Check
  • Process Check
  • Script Check
  • TCP Service Check
  • Web Page Check

24x7 Round-the-Clock Monitoring checks critical systems every five or fifteen minutes at their request. Whenever it sniffs a problem, it sends an email or SMS alert showing the exact nature of the problem rather than having to depend on (ahem) your best guess. That means you can fix it faster - and radically boost your overall uptime - easy!

The Daily Safety Check is a popular, easily understood and easy to implement service, which will help you address many underlying systems issues

Daily Safety Checks available for Windows

  • Anti-Virus Pattern File Check
  • Backup Complete Check
  • Drive Space Consumption Check
  • Critical Events Check
  • Microsoft Exchange Check
  • Hacker Check
  • Physical Disk Check

Daily Safety Checks available for Linux

  • Antivirus Update Check
  • Backup Check
  • File System Space Change Check
  • Hacker Check
  • Log File Check
  • MTA Queue Check
  • MySQL Check
  • Package Management Check
  • Physical Disk Health Check
  • Physical Memory Health Check
  • Process Check
  • Script Check
Remote Workstation Monitoring
  • Windows Workstation Checks
  • OS X Workstation Monitoring checks

Remote Workstation Monitoring

Problems with workstations have an impact on productivity, so when there's issues, the result can be a productivity-sapping loss of time for users and a knock-on effect across the organization - and that's bad for business. The SCN SOLUTION'S Workstation Monitoring tool for Windows and OS X Operating Systems makes it easy to spot and quickly fix periodic workstation problems.

No matter what Operating System your clients use –Windows or Apple Mac - SCN SOLUTION'S has it covered. Monitor ALL desktops and laptops – from one dashboard. Whether on the network or out in the field, Workstation Monitoring can run on any Windows or Apple Mac desktop or laptop - and check for critical issues at a time set by you. It gives you the information you need to do a great job - with minimal impact on the user or the machine. And with central deployment from one networked device, you can be up and running in just 10 minutes.

Windows Workstation Checks

  • Event logs
  • Antivirus update check, to ensure latest definition files are being used
  • Drive space change check, to alert you to problems that are causing drive space to be consumed at a rapid rate
  • Disk health check, to alert you to failing disks
  • Hacker check, to alert you to a high rate of unauthorised login attempts
  • Windows services check, to report on services which are set to auto-start
  • SNMP
  • RAID array

OS X Workstation Monitoring Checks

Available now on Beta, OS X Workstation Monitoring currently provides the following range of invaluable and comprehensive checks, with more to come - watch this space!

  • File system space check
  • OSX Daemon check
  • Process check
  • Apple system log check
  • File system space change
  • Hacker check
  • Log file check
  • OSX Update Check
  • Physical disk health check
Asset and Inventory Tracking

Managing and tracking clients' IT software and hardware needs to be quick and easy. Learn how we can help...

Asset and Inventory Tracking

Managing and tracking clients' IT software and hardware needs to be quick and easy. With SCN SOLUTION'S at your disposal you can perform automatic scans of your customers' networks, cut time and hassle spent on manual Asset Tracking and use SCN SOLUTION'S RemoteManagement's built-in remote Asset Tracking component.

Need in-depth knowledge of what you're looking after? Use SCN SOLUTION'S RemoteManagement to:

  • View configuration information
  • Prepare comprehensive inventory tracking reports and tracking asset changes
  • Track software license compliance
  • Audit software and hardware changes and confirm expected state is actual state
Patch Management

The SCN SOLUTION'S RemoteManagement tool offers companies a complete suite of patch management tools in one application. Find out more...

Patch Management

The SCN SOLUTION'S RemoteManagement tool offers companies a complete suite of patch management tools in one application. With new vulnerabilities announced every week and hundreds of different applications running on your customers' networks, deploying effective patch management is critical to being able to maintain the health and security of their systems.

With the comprehensive and robust SCN SOLUTION'S Patch Management tool, you can kiss goodbye to Windows updates, stop worrying about security on each and every device you manage - and start relaxing while MAX takes care of the work for you - ensuring all essential system updates are applied!

  • Supports ALL updates (including non-security updates) for Microsoft Windows and other Microsoft products including Office and Exchange
  • Covers all 5 major browsers - Explorer, Chrome, Firefox, Safari and Opera
  • Support includes most commonly exploited Adobe and Oracle Java
  • Other vendor support including Apple, Mozilla, Zip tools and more as well as Instant Messaging Clients such as Skype and Yahoo Messenger
  • Auto-approve patches (by severity) and schedule installation of approved patches daily, weekly or automatic
  • NEW! Built in missed schedule options to give you control if the device is 'off'
  • Or, manually approve and install patches from Dashboard either right away or schedule for later